+34 692 784 542 info@exprilo.com
+34 692 784 542 info@exprilo.com

Terms and Conditions

Terms and Conditions
1. Purpose

The purpose of the following Terms and Conditions is to regulate access to and use of the online platform exprilo.com, the contents that make it up and the experiences and / or services offered therein.

2. Presentation of Exprilo.com

Exprilo.com is an online platform dedicated to the publication and booking of experiences of tourist interest, cultural and leisure in different destinations around the world.

In compliance with Law 34/2002, Law of Electronic Commerce and Book IV of the R.D.L. 1/2007, General Law for the Defense of Consumers and Users, especially to its title II, articles 159 and 160, we inform that, the ownership of exprilo.com (hereinafter referred to as the “platform”) belongs to Eduardo Ballesteros Santa Maria physical person with fiscal domicile in Calle Virgen del Valle 28, in Seville, (C.P. 41011), Seville, Spain, with NIF 53276223-N. The e-mail address for contact purposes is info@exprilo.com

The domain name through which you have accessed the platform is the property of Eduardo Ballesteros Santa María. This domain name may not be used in connection with other content, products and / or services that are not owned by Eduardo Ballesteros Santa Maria or in a way that may cause discredit or confusion among users.

3. Acceptance of the conditions

Access exprilo.com, use their content, experiences and / or services offered, implies the acquisition of user status and the statement that you have read, understood and accept these Terms of Use, the Privacy Policy and Reservation Conditions that are an integral part of this Legal Notice.

4. Access and use of the Platform

By accessing and using the services of exprilo.com, you agree:

1. Use the Platform for your own personal and non-commercial use, or to reserve the experiences offered.

2. Not to use the Platform to make speculative, false or fraudulent requests or in any way that could damage or prevent the normal use or enjoyment of the Platform by other users.

3. Declare that you are of legal age (over 18 years old) and have the necessary legal capacity to contract the experiences offered by Exprilo, in accordance with the established legal conditions, which you declare to understand and accept.

4. Guarantee the authenticity of all data you enter when completing the form in the process of booking experiences established in the Platform, paying special attention to the introduction of data relating to documents, as well as the names of third parties with respect to whom you enter data, verifying that they match with those appearing on your ID card or passport. Exprilo is not responsible for the veracity and accuracy of the data provided, as well as for the legal consequences and associated costs that such conduct may result.

In all reservations, it will be considered that the person making the reservation will have accepted these conditions on behalf of the people who appear in it.

5. Have legal authority to formalize this Contract and to use this Platform in accordance with all the terms and conditions specified herein.

You must respond to Exprilo and / or third parties for any damages that may be caused as a result of failure to comply with the obligations set out in this Legal Notice.

5. Exemption and Limitation of Liability

The contents published in this Platform are offered exclusively for informative purposes for the user. Although Exprilo makes every effort to avoid errors in the Content published on the Platform, Exprilo does not guarantee the accuracy, veracity or absence of errors in the contents and descriptions of the experiences offered on the Platform. Exprilo is not responsible for the decisions of users based on the information provided through the Platform, which will take place under its sole and exclusive responsibility.

Exprilo is exempt from any liability arising from the information published on the Platform, provided that this information has been manipulated or introduced by a third party outside the same.

From our Platform you may be redirected to content from third party websites. Since Exprilo can not always control the content introduced by third parties on their websites, Exprilo disclaims any liability for such content. In any case, Exprilo states that it will proceed to the immediate withdrawal of any content that could contravene national or international law, morality or public order, proceeding to the immediate withdrawal of the redirection to that website, bringing the content in question to the attention of the competent authorities.

Exprilo is not responsible for the information and content published, including but not limited to forums, chats, blogs, comments, ratings, social networks or any other means that allows users or third parties to publish content independently on our Platform.

However, and in compliance with current legislation, Exprilo actively collaborate in the removal or blocking of all content that could affect or contravene national or international legislation, rights of third parties or morality and public order.

If you consider that there is content in the Platform that could be susceptible to this classification, please notify us immediately at info@exprilo.com.

Exprilo has been checked and tested for correct operation. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, Exprilo does not rule out the possibility that there are certain programming errors, connection or force majeure, natural disasters, strikes, or similar circumstances that make it impossible to access the Platform.

The Owner reserves the right to suspend or interrupt, at any time and without notice, access to products, services and / or Contents of the Portal, as well as the configuration of the Portal and its benefits on the occasion of maintenance operations, repair, updating, improvement and / or adaptation to technical changes, operational and / or legal, without the possibility for the user to claim or demand compensation.

Exprilo not be liable in any case for any loss, damage or injury that may be caused by reasons inherent in the failure or malfunction of the Platform or websites to which, where appropriate, may have been established links (links).

The Proprietor declares that it has taken all necessary measures, within its capabilities and the state of technology, to ensure the functioning of the Portal and prevent the existence and / or transmission of viruses and other components harmful to users.

The present terms and conditions, as well as the previous exemption from liability do not affect the obligatory legal rights that cannot be excluded by virtue of the applicable legislation.

6. Prohibitions

As a user of the Platform, you agree to abide by the following conditions in the access and use of the Platform, being prohibited:

1. any communication or transmission of information that infringes the rights of third parties and/or whose content is threatening, obscene, defamatory, pornographic, xenophobic, offensive against the dignity of the person or the rights of children, the law in force or any conduct that incites or constitutes the performance of a criminal offence.

2. use this Platform or its content for commercial or illegitimate purposes. For any other use of the content of the Platform requires the prior written consent of Exprilo. If you are interested in becoming an Exprilo collaborator, contact us for more information).

3. insert, reflect or otherwise incorporate a part of this Website on another website without our prior written permission.

4. use the Platform to threaten, harass, defraud, incite, harass another person or defend another person’s harassment, or otherwise interfere with another user’s use of the Website.

5. use the Platform to send or transmit unwanted mail (“spam”), chain letters, contests, “junk mail”, pyramid schemes, surveys or other mass messages, whether of a commercial or non-commercial nature.

6. use the Platform in any way that may create a conflict of interest, such as exchanging opinions with other business owners or writing or soliciting opinions.

7. use the Platform to transmit computer viruses, worms, defects, Trojan horses or other items of a destructive nature.

8. use any device, software or routine that interferes with the proper functioning of the Website or otherwise attempts to interfere with the proper functioning of the Website.

9. use the Platform to breach the security of any computer network, decrypt passwords or security encryption codes.

10. interrupt or interfere with the security of the Platform or damage it in any way.

7. Intellectual and industrial property rights

All the contents of the Platform, including but not limited to programming, editing, compilation and other elements necessary for its operation, designs, logos, images, text and / or graphics, are the property of Exprilo or as the case may be has a license or express authorization from the authors.

The designs, logos, text and / or graphics outside Exprilo and could appear on the Platform, belong to their respective owners, being themselves responsible for any possible controversy that might arise with respect to them. In any case, Exprilo has the express and prior authorization by them.

Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and marketing of the contents of the Platform, require in any case prior written permission by Exprilo. Any use not previously authorized by Exprilo will be considered a serious breach of intellectual property rights or industrial author.

To make any observation regarding possible breaches of intellectual property rights or industrial and on any of the contents of the Platform, you can do so through the following email: info@exprilo.com.

As a user, you can contribute to the contents of this Platform, for example, by publishing comments where you express your experience on the experiences in which you have participated and / or valuing any aspect related to them, assuming full responsibility and risks related to such content or any other information you provide, distribute, add, include, link to, or otherwise be uploaded to the Platform, including the confidence by third parties in its veracity or usefulness, as well as any own disclosure of information that identifies you personally.

Although Exprilo does not own or control any of the Content you include, you accept that, with the inclusion of your content on the Platform, you automatically grant us the right to show and promote your content, as well as to change it and/or edit it to achieve greater clarity, correct it grammatically or incorporate it into advertisements and other experiences.

You also grant Exprilo users the right to access your comments regarding their use of our Platform.

8. Links

This Platform may contain links to websites managed by parties other than Exprilo, which are provided for informational purposes only.

The fact that this Platform includes links to such sites does not imply that we subscribe to the material found on them or any association with their operators. We do not control such websites and are not responsible for their content or the privacy or other practices of such Web Platforms.

Exprilo will not assume any type of responsibility for any aspect related to the web pages on which a link is established, by way of example and not limitation, on their operation, access, data, information, files, quality and reliability of their products and services, their own links and/or any of their contents in general.

9. Data protection

Any personal information that you publish on the Platform will be used in accordance with the Privacy Policy established by Exprilo.

10. Revisions and modifications

The policies and conditions in force at the time you use this Platform will be those applicable, unless by law or decision of government agencies we must make changes retroactively in such policies or conditions.

Exprilo reserves the right to revise and modify these conditions at any time without notice. Therefore, we recommend that you consult them periodically to keep informed of such changes.

Your use of our services after any such changes or after you have explicitly accepted the new Terms by connecting to the Platform will constitute your consent to such changes.

11. Applicable Laws and Competent Jurisdiction

The legislation applicable to the functioning of this Platform is the Spanish legislation.

The Judges and Courts of the city of Madrid will be competent to resolve any divergences arising from its use, interpretation or application of these conditions.

12. Contact
If you have any questions about these conditions, you can contact Exprilo at info@exprilo.com, for which you expressly accept the use of e-mail as a valid procedure for exchanging information and sending communications with Exprilo.

Booking conditions
1. Purpose

The purpose of this Contract is to regulate the Terms and Conditions applicable to the booking service experiences through the platform Trip and Experiencies.com (hereinafter referred to as “Platform”).

Exprilo.com is an online platform dedicated to the publication and booking of experiences of tourist interest, cultural and leisure in different cities around the world.

The ownership of the Platform belongs to Eduardo Ballesteros Santa María with fiscal address in calle Virgen del Valle nº28 4ºB, in Seville, (C.P. 41011) Spain, with NIF. 53276223-N. The e-mail address for contact purposes is info@exprilo.com.

Although Exprilo offers tourist and leisure experiences in general in its Platform, you declare that you understand that these experiences are provided by third parties (“Suppliers”), selected taking into account different criteria of reliability and quality and that Exprilo limits itself to facilitating the publication, promotion and reservation of these experiences.

2. Acceptance of the conditions

Access to Exprilo.com, and reserve the experiences and / or services offered, implies the acquisition of user status and the statement that you have read, understood and accept these conditions of Reservation, Privacy Policy and Conditions of Use, which are an integral part of this Legal Notice.

3. Reservation of experiences

In order to book the experiences offered by Exprilo, you must follow the process established in the platform. Specifically, you have to select the experience of your interest, the schedule, the number of participants, etc. and fill out the online booking form with the personal data you are asked. It is important that you review the information provided and correct any errors before confirming your booking.

If once the reservation has been made, you need to modify any of these details, you must contact Exprilo as soon as possible.

By filling out this form, you are indicating that you have read and understood the “experience description” and accept Exprilo’s Terms and Conditions. We recommend that you pay special attention to the Cancellation Policy before making your reservation.

In addition, you must keep in mind that experiences may be subject to restrictions (age, weight, etc.) and it is your responsibility to comply with these requirements to make the reservation.

Once payment has been made for your reservation, it will be processed by Exprilo.

4. Confirmation of reservations

Depending on the experience booked, you can receive confirmation of the same immediately, or within a maximum of 24 hours. The description of each experience indicates the type of confirmation applicable.

Experiences with immediate Confirmation:

Once the payment has been completed, you will receive the confirmation and voucher of your reservation by e-mail.

Experiences that have confirmation within a maximum period of 24 hours:

Exprilo makes every effort to quickly update the availability of experiences. However, Exprilo cannot guarantee the availability of all experiences for all proposed dates. This is the reason why some experiences need to be verified with the provider who performs it before we can send you confirmation of it. In these cases, you will receive confirmation by email within 24 hours of booking (the average time required also depends on the diligent action of our suppliers).

In the exceptional case that Exprilo cannot confirm your reservation, we will offer you alternative dates or other experiences that may be of interest to you. If you are not satisfied with the options we offer you, you will have the possibility to cancel and receive a full refund of the amount you have paid.

There will be no compensation if the chosen experience is not available.

5. Bonus

Once we confirm your reservation, you will receive by email a personalized Exprilo voucher, which you must show to the corresponding provider at the time of the experience. Your reservation will be accepted only on presentation of a valid Exprilo voucher.

Exprilo contemplates 2 types of voucher:

Printed voucher: It is essential to present a printed copy of your voucher to the provider of the reserved experience.

Electronic voucher: You can show a copy of your voucher on the screen of your electronic devices (mobile, tablet, etc). In this case, the provider accepts both printed and electronic vouchers.

The provider’s name and contact information will be available on your booking voucher, as well as all the details necessary for your experience. Please note that each experience has a separate bonus.

It is your responsibility to retain the voucher and present it to the provider prior to the experience, along with a valid photo ID. The voucher may be voided if the above is not met.

6. Prices, inclusions and exclusions

The price of the experiences offered by Exprilo includes the V.A.T. and any other tax that was applicable at the rate in force at the time you make the reservation of the experience.

In the price is included everything that is detailed in the section “Included” in the description of each experience.

The prices do not include tips or drinks, food or any other service not specifically included in the “Include” section of the description of the experience.

7. Payment

In order to book an experience through the Platform, you must pay the price indicated in the description of each experience at the time of booking.

If you have an Exprilo discount code, this discount will be applied when you enter your code in the corresponding field of your booking data form.

You can pay for your experience with a credit or debit card and via PayPal. We accept the main bank cards in the world, either credit or debit (Visa, Visa Electron, Mastercard, American Express, etc) and all cards that are accepted by PayPal.

You will not be charged any fee or commission for processing payments of your reservations with card.

Your payment data (for example, card number, expiration date, among others) will be processed securely through a security protocol SSL, being used only to make the procedure for your purchase or the issuance of refunds in the case of cancellation.

Exprilo does not store your payment data or have access to them, only you and the entities that process the payment securely and reliably, will have access to them.

In the event that you do not pay the reserved experience or revoke the payment, Exprilo will omit any possible claim for the benefits of the being.

If you pay for your booking in a currency other than the euro, your bank or card company may charge fees for converting the payment from your currency to euros, which will result in differences between the amount charged by Exprilo and the final amount that will be charged to your bank account or that will appear on your credit or debit card statement.

8. Low price guarantee

Exprilo guarantees you the best price available at the time of making your reservation. However, if you find a lower price offer in the same currency as the original purchase, for the same dates, conditions and characteristics of the experience booked, you equal the price, returning the difference. This reservation must be a minimum of 20 €.

To do so, it will be necessary to present a complete and final budget (including all the concepts of the reservation: date, duration, participants, modality, management expenses, etc.), issued on the same day of the reservation by another legally authorised agency in the corresponding country in which the experience is carried out or the service is provided, from which any additional discount for belonging to a specific group will be excluded.

To request a refund, send a message to info@exprilo.com with your name and reservation number, as well as proof of the lowest price (receipt, price list, brochure, web address, web screenshot, etc.). Refunds of the price difference will be processed using the same payment method used for the original booking.

9. Modifications and rectifications of reservations

To request modifications or corrections to your reservation, write to us at info@exprilo.com (specifying the reservation number, your name and the date of the reserved experience). We will respond to your request as soon as possible.

Please note that it is not possible for us to change or modify tickets for a special event, museum, theatre or show. Sales of these tickets are final and cannot be changed once the original booking has been confirmed.

All other requests for change of date or other modifications will be met, but will not be guaranteed, remaining pending the availability of our suppliers.

10. Cancellations and Refunds

If you need to cancel a reserved experience or request a refund, you must do so by sending an email to info@exprilo.com with the reservation number, name and date of the experience or by accessing its user panel in the cancellations section.

The cancellation policy of an experience varies according to the terms of the provider who performs the experience. The information of the cancellation policy of each experience is detailed in the description of the experience itself.

However, in the event that there is no specification or obvious error in the cancellation policy, cancellations and refunds will be governed by the following cancellation policy:

If you cancel your reservation:

. Up to 7 days before the start of the booked experience (Madrid local time), you will be refunded 100% of the amount paid.

. Between 6 days and up to 72 hours before the start of the reserved experience (Madrid local time), 50% of the amount paid will be withheld and the other 50% of the amount will be refunded.

. Less than 72 hours before the start of the reserved experience (Madrid local time), 100% of the amount paid will be retained, so you will not be entitled to any refund. These conditions will also apply to cases of withdrawal or no-show. Similarly, Exprilo will not make any refund once the experience has begun and it is abandoned for any reason.

The corresponding refund will be made between 24 and 72 hours from the cancellation of the experience in the same payment method with which the reservation was paid, which you will be notified via email.

Once ordered, refunds made by debit/credit card may take 5 to 7 business days to appear reflected in your bank account and up to 30 days in the case of some foreign cards. Refunds made through Paypal will be effective in less than 72 hours.

11. Change or Cancellation of an experience by Exprilo and its suppliers

Exprilo suppliers reserve the right to cancel a particular experience without adhering to the cancellation period if weather conditions, governmental actions, unforeseeable or unavoidable external circumstances endanger or make the exercise of the experience impossible or much more difficult.

In this case, the supplier itself, or failing that Exprilo will notify you by email of such changes or cancellations and you will be proposed either another date for the completion of the experience, or alternative experiences that may be of your interest.

In the event that it is not possible to set another date or this or other experiences that we propose are not acceptable to you, you will be entitled to a 100% refund of the amount of the reservation, excluding any compensation for damages or other claims.

Occasionally, our suppliers make changes in experiences, such as dates, times, prices, inclusions, coverage, age requirements, etc.. As a consequence, Exprilo on behalf of its suppliers, reserves the right to cancel, change or replace any detail of the experiences at any time and for any reason.

Similarly, our suppliers reserve the right to make minor changes to the experience programs if deemed necessary due to unforeseeable or avoidable circumstances, without altering the essence of the same or committing us to make any refund or compensation.

12. Opinion about the experiences

As a user, you will be able to give your opinion about the Experiences you have enjoyed. To do so, you will be sent an e-mail of evaluation, once the experience has been completed.

The opinions will be published in the Platform on behalf of the user who has made the experience or as anonymous in case you do not want the name to appear. However, Exprilo reserves the right not to publish those opinions whose content may include the following expressions:

– Discriminatory expressions: In no case will be allowed expressions that go against a particular and that violate the principles of the right to honor, personal and family privacy, the image and dignity of the person. Any type of discriminatory publication is prohibited, whether for reasons of race, sex, religion, opinion, nationality, disability or any other personal or social circumstance.
– Illegal activities: It is not allowed that the contents promote illegal activities or that incorporate obscene or defamatory content.
– Violence: It is expressly forbidden for opinions to contain expressions that promote violence and/or include, without limitation, sexual violence or violence against animals and people.
– Degrading content: Opinions or comments that are intimidating, threatening, degrading or that in any way promote violence against a specific person or group are not permitted.

13. Responsibility

The suppliers (companies, agencies, tour guides, etc.) that provide the experiences offered in this Platform are independent and not agents or employees of Exprilo. Therefore, Exprilo is not responsible for the acts, errors, omissions, representations, warranties, breaches, negligence or misconduct of any such provider, or for any personal injury, death, property damage or other damages or expenses arising therefrom or arising in any other way from the reservation or use by you of an experience or service.

Neither shall Exprilo be liable for any delay, change of itinerary or cancellation of an experience by a provider.

15. Applicable Laws and Competent Jurisdiction.

You accept that the legislation applicable to the operation of these conditions is the Spanish one. The Judges and Courts of the city of Madrid will be competent to know of the divergences that derive from the interpretation or application of this contract.

16. Contact
If you have any questions about these conditions, you can contact Exprilo at info@exprilo.com, for which you expressly accept the use of e-mail as a valid procedure for exchanging information and sending communications with Exprilo.