+34 955 22 05 43 8:00h am - 22:00h pm 19 Francos Street (Seville)
+34 955 22 05 43 8:00h am - 22:00h pm 19 Francos Street (Seville)

Terms and Conditions

General Terms and Conditions

1. Organization

The technical organization of the services has been carried out by the Travel Agency Naturanda Turismo Ambiental S.L, with code identifier CIAN 416350-2 and CIF B90054370 and company of Active Tourism registered with the license AT/SE/00072, with social address in C/ Alfonso XII, 35, 41001 Sevilla. and web www.naturanda.com of which it is holder of the domain.

Our tourist service is subject to the provisions contained in various laws among which is the Law 16/1987 of July 30 of Land Transport and its subsequent amendments, in Decree 168/1994 of 30 May regulation of travel agencies and in regulation 21/1995 of July 6 of package travel and other provisions in force. When participants travel in vehicles of more than 9 seats including driver the applicable law is Decree 319/1990 of 21 December, regulating the transport of passengers by road by motor vehicles, chapter IV and the service will be subcontracted to a transport company.

Naturanda offers excursions, activities of active tourism and guided visits where the transport is a complement to the main activity of tourist guide and visit of one or several destinations and the client knows or must know at all times that his voucher corresponds to the payment for a general visit and not for a transport service between one or several destinations.

When hiring our services, the client must know that the activities carried out carry associated risks. Naturanda possesses all the corresponding and obligatory permits and insurances to a retail Travel Agency and an Active Tourism company. With the contracting of our activities the client accepts that he will not be able to demand extraordinary indemnifications to those included in our obligatory insurances produced in the course of the activities nor as consequence to any accident of circulation of the private transport associated to our tourist activity.

If the client is during the development of the excursion a reason for complaint or claim can indicate it immediately to the person responsible for the trip (guide, companion, director of the group, etc.). With this we will have the opportunity to correct at the time the possible error committed.

Naturanda reserves the right to suspend excursions if there are justified reasons or the minimum number of participants is not reached – requiring a minimum of 3 people to guarantee a language. It is possible to communicate to the interested person the day before to carry out the activity.

IMPORTANT for excursions to Tangier in Morocco and Gibraltar (United Kingdom): OBLIGATORY PASSPORT. Valid passport and/or visa is required on the day of travel.

You MUST confirm and obtain any visa requirements before crossing the border. All processing of any type of documentation is the full and exclusive responsibility of the traveller. The company does not take charge of administrative processes.

2. Conditions of use

The client must respect the safety regulations while performing the private complementary transport. He must remain seated while driving on the road; he must not attempt to get into or out of the vehicle while it is not completely stopped; he must not smoke, eat or drink inside the vehicles; he must respect the instructions of the guide or companion and/or driver, who are sufficiently empowered to introduce the modifications that are advisable or imposed by circumstances; he must not transport animals on board. Any non-compliance with the safety conditions of the vehicle and with the legislation in force in the field of road safety will be the responsibility of the occupant if such non-compliance causes.

The abandonment or separation of the group for reasons not attributable to the organization does not generate a right to compensation. The organizer is not responsible for delays, losses, accidents or damages of any kind occurred as a result of circumstances beyond its responsibility or outside its organizational scope. The inscription to any of these excursions implies the conformity and acceptance of these conditions. The organizer expressly declares its refusal to submit to transport arbitration courts for any matter arising from the existence of this contract, unless otherwise agreed.

Requests for date changes and/or modifications are subject to the availability of our suppliers. In such cases the performance of the service cannot be guaranteed.

Occasionally, our suppliers may include changes in dates of services, prices, modifications, legal coverage, age change requirements with effect on price changes, etc. As a result Naturanda reserves the right to cancel, change and/or replace services, excursions or tickets. In the cases that Naturanda is informed in advance, by our agents, suppliers, of a substantial change to make excursions or other services may modify or re-establish the reservation (s) when possible.

Prices, inclusions, exclusions and payments. All products, excursions and services offered by Naturanda are valid for the dates appearing in this year.

Naturanda will not charge any type of cancellation fee for changes in booking dates that were made correctly, provided that the request is received by our customer service department at least two days in advance of the confirmed date for the service and / or excursion contracted. Cancellations between one and two days before the completion of the route carry a charge of 50% of the amount of the activity and cancellations of a day or failure to appear on the excursion 100%.

The visits and excursions included in this program do not include any kind of extras other than those mentioned in the program. The price of the trip has been calculated on the basis of the exchange rates, guide fares, prices of entrance tickets to museums and taxes and fees applicable on the date of edition of the program. Any variation in the price of the aforementioned elements may lead to the revision of the final price, notifying the change to the consumer who already had contracted the service, the latter being able to withdraw from the excursion, without penalty or accept the modification of the contract. The published prices include the applicable VAT and both these as well as the timetables and itineraries may also be modified by force majeure or sufficient cause. The accomplishment of these trips is conditioned to the existence of a minimum number of participants.

The prices listed by Naturanda are per person, unless otherwise specified. Price rates are subject to change without notice, unless your reservation has already been confirmed. Prices do not include tips to guides, personal insurance policies, any object of a personal nature, nor do they include beverages or meals if they have not been previously listed in your reservation as “Included”.

Naturanda accepts the following credit cards: Mastercard, Visa, American Express. There will be no charge in the process of payments by telematic way. The payment of the service requested through the credit card or via telepathic is required to make the reservation. No refund will be made once the excursion or service has begun.

Confirmation vouchers.

You may receive a detailed confirmation voucher for each excursion and/or service contracted for presentation to the provider at the time the service or activity begins.

The possession of the voucher giving the right to use the service implies the participation of the client in the present contract. The acceptance of the conditions of the same on the part of the organizer is accredited by means of its public offer and the exposition of the present general conditions of the contract.

For security reasons, when you present the confirmation voucher to the supplier, a document (ID or passport) that identifies you may be required. This is due to identification reasons that help us to prevent fraud.

We recommend that you take out a travel insurance policy before your departure. Because if you cancel your services or activities and/or change the dates of your visit many policies will reimburse you for the cost of cancellation fees as well as other added expenses.

3. Presentation in the contracted service

With the purpose of the good functionality of the contracted service, we ask you to be present 10 minutes before what appears in your voucher and/or ticket.

A minimum of 3 people of the same language is required for the visit to take place. The tour may be cancelled or run in a larger group if we do not obtain this condition.

Delays. From time to time there may be delays due to traffic conditions, breakdowns, communication failures, delays from other customers or other force majeure circumstances. The customer is entitled to full or partial refund when the wait exceeds 60 minutes if he decides not to perform the contracted service.

Legal disclaimers and limits.

Under no circumstances shall Naturanda or its agents, affiliates, service providers, distributors, be liable for the following losses or damages, in relation to the following cases (unless such losses or damages were foreseeable and demonstrably attributable to Naturanda): (a) loss of information; (b) loss of refunds or advances; (c) loss of business; (d) loss of opportunity; (e) bad faith or damage to reputation; (f) loss suffered by third parties or (g) any indirect consequence or damage resulting from misuse in terms of form and action.

Naturanda Turismo Ambiental S.L and its agents and suppliers with regard to negotiations carried out by hotels, excursions, transport or any service in connection with the itineraries will not be charged for damages, losses, traffic accidents, delays or irregularities produced during the contracted services.

In addition Naturanda Turismo Ambiental S.L and its agents and suppliers will not accept any type of legal responsibility due to illnesses, theft, labour disputes, machinery breakage, government restrictions, acts of war and/or terrorism, meteorological conditions, defects in vehicles, or related damages, not attributable to these causes mentioned beyond what is the professional service provided.

IMPORTANT for excursions to Tangier in Morocco and Gibraltar (United Kingdom): OBLIGATORY PASSPORT. Valid passport and/or visa is required on the day of travel.

You MUST confirm and obtain any visa requirements before crossing the border. All processing of any type of documentation is the full and exclusive responsibility of the traveller. The company does not take charge of administrative processes.

4. Terms of Use

Naturanda may change these terms and conditions at any time it deems appropriate, advancing these changes on the website. By contracting with Naturanda you become aware of the general rules and conditions of the company.